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Oracle Support

COMPREHENSIVE OFFERINGS FOR YOUR ORACLE DATABASE NEEDS

IT downtime is costly for organizations, with estimates ranging hundreds of thousands of dollars per hour, depending on the size of your organization. With a bevy of interconnected systems, your technology teams can be scrambling to respond while still juggling a wide variety of tasks from infrastructure support to user maintenance — all while customers and staff members alike are becoming frustrated with the lack of access to vital information. Reducing this type of negative impact to operations is becoming a key differentiator for efficient IT departments, particularly those that can adequately support multiple platforms from Oracle along with other expansive software suites. Working with the proactive team at Olive Software Solution allows your IT department to reduce unnecessary downtime that impacts customers while also reducing the complexity of ongoing maintenance tasks.

Your Oracle solutions are the backbone of your organization, and you need the confidence of knowing that they will be available and working effectively at all times. When you need Oracle support for implementations, upgrades, or maintenance, contact the professionals at Olive Software Solution.We work with companies of all sizes from initial layout design to installation and monitoring — ensuring that your solutions are flexible and scalable to meet your needs. Our team of Oracle experts has huge experience of supporting clients in a wide range of Oracle-based platforms.

Oracle Application Support

  • > Providing Single Point of Contact (SPOC) assistance for resolution of issues
  • > Raising SR with OEMs, and SRs Management & Follow-up.
  • > Support in Oracle EBS, Oracle Fusion Application, Oracle Database etc.
  • > Supporting all Modules of Oracle ERP system.
  • > Service Desk processes, procedures and SLAs management
  • > Application Regression testing for Patch Applications
  • > Maintenance of logs for all reported issues
  • > Analysizing root cause of issues and suggestion on improving the system.
  • > Analysing the requirement and implementing solutions to enhance the business.
  • > Stabilizing of the enterprise system and Training users
  • > Performance monitoring, fixing issues causing unreasonable delays
Admin and DB Support

  • > Ensure application availability in all sense to end users and DR support.
  • > Managing application and database and troubleshooting & resolution of errors.
  • > Apply application and database security policies.
  • > Deploy and manage scripts to check for basic database health and proactive monitoring.
  • > Monitor and review database logs and errors and take appropriate measures to resolve.
  • > Other Core Database Activities like table space management, user management, object management, object fragmentation, invalid object validation, statistics gather.
  • > Support for User management including user creation, maintenance of user profiles, granting user access and authorization including roles and responsibilities. Password management is considered based on request.
  • > Integration of the database to third Party Softwares.
Service Desk

  • > Client Login Service Desk
  • > Auto allocation of tickets based on priority levels
  • > Real Time Visible updates on tickets to the client
  • > Updates & hand hold till the resolution
  • > SLA based time and resolution adherence.
  • > Direct contacts to the consultants on severity of tickets.

SCOPE OF WORKDAY APPLICATION SUPPORT

Key Benefits

> Return on Investment when compared to using internal employees
> Low cost route into 24x7 support & management of mission critical applications
> Reduction of personnel based risks such as holiday/sickness/leaving
> Allowing internal staff to focus on higher level tasks that add business value
> Quicker problem rectification, less downtime, less costs and increased efficiency
> On Demand access to a pool of skills that would be impossible to recruite.
> Saving on strength of team required to handel the complex environment.
> Highly experienced resources support on the Project.

24x7 System Monitoring

Olive Soft offers 24/7 maintenance, support and monitoring of your core applications, hardware and overall system performance to ensure system uptime. The support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity, or a workstation consistently being overloaded.